Shipping policy
Last updated: September 12, 2026
The Hat Room is operated by Onvous LLC. For shipping questions, contact thehatroom@onvous.com.
Destinations and shipping charges
We currently offer delivery within the United States. Standard shipping is $8, with free Standard shipping on orders of $70 or more. Express shipping is $15. Available services and the final shipping charge are displayed at checkout based on your address and order. A qualifying $89 hat bundle meets the current free Standard shipping threshold; Express shipping remains a paid upgrade. If a shipping option is not available for your address, please contact us before purchasing.
Current carrier transit estimates are 3–5 business days for Standard and 1–2 business days for Express. These estimates begin after shipment and do not include order-processing time.
Processing and delivery
Review any processing, dispatch, preorder, or delivery information displayed on the product page and at checkout before ordering. Carrier transit estimates are separate from order-processing time and are estimates unless expressly stated to be guaranteed. We will send shipment confirmation and tracking information when available.
If we cannot ship within the time stated when you ordered, we will notify you of the delay and provide any required choice to consent to the delay or cancel for a refund. When no shipping time is stated, we comply with applicable legal shipment and delay-notification requirements. We do not substitute an indefinite delay for your legal cancellation or refund rights.
Address changes and delivery issues
Please check your delivery address before placing your order. Contact us promptly about an address correction; we may be unable to change an order once it is being processed or has shipped. If tracking shows a delay, missing delivery, or an unexpected delivery status, contact us so we can investigate with the carrier. A tracking scan alone does not remove your rights under applicable law.
Damaged packages
If your item arrives damaged, keep the item and packaging and contact us with your order number, a description, and photographs where reasonably possible. See our Returns and Refunds Policy for details. Our final-sale policy does not limit remedies required by law for shipping or fulfillment failures.